AU Buckets does not handle shipping unless explicitly stated at the time of purchase. Customers are responsible for arranging pickup or contracting a shipping agent at their own expense.
Shipping Agent Recommendations
Local and long-haul freight company options are provided on product listings to assist customers in coordinating their transport needs.
Pickup Details
Equipment can be collected directly from our designated location during business hours. Please confirm collection details upon purchase.
Tracking and Responsibility
AU Buckets is not responsible for delays caused by carriers or external factors like weather.
Delivery Discrepancies
Customers must inspect goods upon arrival and report any damages or missing items within 48 hours.
Warranty Policy
Warranty Coverage
All new items come with a 3-month structural warranty, covering defects or failures under normal use and conditions.
The warranty applies only when attachments is used as intended and as specified by AU Buckets.
Exclusions
The warranty does not cover wear and tear, misuse, or damages resulting from unauthorised modifications or improper use. Used items are also excluded.
How to Make a Claim
Contact AU Buckets with proof of purchase and a detailed description of the issue. Claims are subject to inspection and approval.
Returns and Refund Policy
Eligibility for Returns
Returns are accepted within 14 days of delivery for unused items in their original condition and packaging.
Customised or special-order products are non-returnable unless defective.
Return Process
Contact our team to initiate a return request. Include the original order number and reason for the return.
Customers are only responsible for return shipping costs if the product is defective or incorrectly supplied.
Refunds
Refunds are processed within 7-10 business days of receiving and inspecting the returned item.
A restocking fee of up to 15% may apply to non-defective returns.
Defective or Damaged Goods
Items damaged during transit or defective must be reported within 48 hours of delivery.
Replacement or repair options will be provided for approved claims.
